Refund Policy / Refund Criteria
How much time do I have to return it?
Returns are accepted within 14 days of purchase.
What is the return method? Do I have to pay for return shipping?
Swiss Post or express courier
It is necessary to contact us by email (info@7lune.com) to return the package with Swiss post.
If you are returning multiple items from an order, avoid additional charges by returning them together.
How do I make a return?
Please email us with your order number, order email, the items you wish to return and the reasons.
After receiving a response from customer service, you can send it either with the label (if the product is defective) or by paying if you have changed your mind from the post office closest to your home.
What type of items can I return?
1.Items can be returned within 14 days from the date of purchase.
2.Returned items must be unused and in the original packaging. We do not accept returns on items that have been worn, damaged, washed or altered in any way.
3.For hygiene reasons, panties cannot be returned if the hygiene seal has been broken.
4.Items marked "non-returnable" and gifts cannot be returned.
Note:
1.Items from the same order but from different packages can be returned together.
2.Please make sure to double check your returns before shipping them back. We are not responsible for returned non-7lune items
What should I do if I receive a damaged/wrong item?
If you receive a damaged/defective item or wrong package, please contact Customer Service. We will provide you with a satisfactory solution. We are not responsible for damaged items that are returned without contacting our customer service first.
How can I get a refund?
Returns will be processed within 5 business days once the package is received. As soon as we receive your package, we will do a quality check, and then we will process the exchange. The refund cannot be made in cash but only through a shopping coupon valid for one year.
Note: Original shipping charges and shipping guarantee are non-refundable.
